Customer Service


There are lots of words that can be used to define customer care.

We like to keep things simple at Simply Go Gardening. If you don't think the following words apply to your experience with Simply Go Gardening from using our website through to delivery then we want to hear from you,

Presented with - Thought
Ordered with - Simplicity
Picked and Packed with - Pride
Delivered with - Care

We have provided a range of other documents that will help you to decide if we are meeting our presented standards. If we have fallen short we would like to hear from you.

Things can go wrong, It's about how we put it right and look after our customers when things do go wrong. We are passionate about our plants and service and we would like to hear from you if your expectation was not delivered. 

Our pledge to you
'If things go wrong we will acknowledge your concerns and observations within 1 working day* with a full reply within 2 working days*'
Simon King
Head of Sales


Please email your concerns, observations and compliments to customercare@simplygogardening.co.uk marked for the attention of Simon.

We will publish all content that is fit for public consumption